SAN DIEGO COUNTY RESTORATION SPECIALISTS

  My expectations were high after reading all of the wonderful reviews on this company. However, my experience was awful. I had a flood in my bathroom due to a pipe... read more leak. They responded same day and were able to start the drying process. Everything went down hill from there. A couple days later a team came out to start removing my tile shower surround, drywall, part of my kitchen cabinets, and luxury vinyl plank flooring. During this process they scratched other parts of my floor where they stored the kitchen cabinets that they removed, they broke my shower fixtures during the breakdown instead of carefully preserving them so that I wouldn't have to replace them, the way that they removed the drywall and flooring was in such a careless manner that they did more damage than they needed to.

Communication was seriously lacking. The technician that was assigned to my project sent me pictures of someone else's house when I asked for a status update. The dry out took almost two weeks for a job that should have taken less than a week.

After this I was left pretty much hanging. They kept telling me their general contractor would reach out to me. It took a week for him to respond and set an appointment. Once the appointment was set and the walk through was completed i waited a week and heard nothing back. I texted the contractor asking if he completed the estimate. He didn't respond. I called the office three different days leaving messages until he finally returned my call. He told me he was waiting for the insurance but still would not send me his estimate to complete the rebuild.

I never did hear back from him and had to find my own contractor to complete the rebuild. Overall a very stressful and disappointing experience. I would not recommend.

  Sean Meadows came out to my house and gave me 5 star service.  he was very nice and honest.  thank you very much and God bless!

  American Response Team was recommended to us by our plumber.  From day one Erik Anaya was friendly, professional, on time, explained everything throughly on what he was doing, and what... read more needed to be done.  He was also very helpful with working with our insurance company and never left without asking if I had any questions. I would highly recommend their services.

  Ulices and his team were referred from Home Leak & Drain Construction, Inc. ART immediately came out and started to assess the damage and helped get this matter resolved. ART... read more was fast and prompt. ART displayed professionalism, dedication, urgency, and empathy. ART delivered exceptional customer service.

  Erik Anaya & Team: during this super stressful time, thank YOU guys for helping us!! Highly recommend!!

  Our kitchen sink sprayed water underneath due to a worn out valve and leak water down the floor, called 2 company but no response until I called American response team... read more and responded right away , in an hour they had all the equipment in placed to dry the area. Plumber came and fixed the problem.

  I found American Response Team on yelp after I flooded my kitchen. Sean Meadows, the lead technician came out the same day & told us exactly what the next steps... read more would be! He was so honest, straightforward forward and helpful! Him and all the other workers at the company with have been amazing and went straight to work. They talk us through all the steps that will take place & are always so polite. It has been only a few days and everything is already demoed, repaired & dried out. Working in real estate, I will for sure be recommending American Response Team to any client or homeowner who may need help especially after a flood! I can't recommend them enough to any client who has never been in a situation such as a flooded kitchen and needs their hand held during the process! 10/10 🙂 Thank you again guys!

  I called American response when I learned that the crew sent to my house by Servepro refused to answer if they were vaccinated or not. And it was a field... read more supervisor. I had to ask them to leave and I called American Response. They confirmed their crew is vaccinated and they were able to send someone out to my home within hours. Erik Is a superior employee. He is professional and managed my entire project with consideration to me as the homeowner. I cannot tell you how much I appreciated his communication and working with me through the project. I had a water leak from my upstairs ceiling to my kitchen.
I was also impressed with the equipment they had and how they isolated the damaged area with a closed off barrier from ceiling to floor. I would not hesitate at all if I needed them again, however I hope I do not. Water damage is never pleasant. But you do want to make sure you are calling the right team. And without a doubt this company was 100% professional accommodating friendly and very efficient at what they do.
Thank you!!

  American Response Team is second to none, these guys are top notch when it comes to service, and reliability. They are knowledgeable and know there way around there industry. There... read more experienced first responders will guide through the mitigation process. Hopefully, you never need them, But if you do, do not hesitate to call them, to save day! Definitely, a company that you can count and depend on...

  I believe now I'm experienced when it comes to water damage occurring in your home.  About 1 1/2 years ago, we had a slab leak in our closet room that... read more contains our water heater.  About 3 weeks ago, I walked into this same closet room and found water shooting from our water heater onto the wall and it was all over the floor.  To help us navigate both situations, American Response Team was there to make both stressful situations less stressful.

When this recent situation happened, I called my plumber that I also recommend, All American Plumbing, who came out and was in the process of removing our water heater to replace it when they noticed possible mold.  They immediately stopped and explained that I might need a mitigation company to determine if there was mold.  The plumber immediately recommended American Response Team.  I quickly recognized the company's name because it had done such a great job with our slab leak.  When the plumber told me they would contact American Response Team to come out and do a consultation, I asked if I could have Erik Anaya come out to do the consultation.  He said he would try, but that all employees who worked for American Response Team were quality employees.  When the employee from American Response Team came out, I honestly did not know whether it was going to be Erik.  Fortunately for me, I opened the door and it was Erik who was going to help us again with this water issue.

Allow me to reemphasize that if you have any water damage issue, American Response Team is the company you should call first.  I highly recommend that you ask for Erik to be the person to come out to help you with taking care of the water damage.  I've had two experiences with Erik assisting us and in both instances, I've been a completely satisfied customer.  Erik is professional, respectful, courteous, and friendly.  Besides these positive attributes, he is highly competent in making sure the water damage is taken care of.  He will help you navigate everything you need with regards to repair, testing, and dealing with your insurance.  Erik was respectful with regards to using a mask and being safe during this pandemic.  Erik and I don't know each other personally, but our conversation is like we are friends.  He exhibits exceptional customer service and I wouldn't hesitate asking for his assistance if we ever have a water issue again, which I hope doesn't happen again.

Dealing with water damage issues is a stressful situation.  There are a lot of unknowns and it's not like water damage occurs on a regular basis.  If you are dealing with this situation, it is imperative that you contact American Response Team.  I also suggest you ask for Erik Anaya to be the person that comes out for that initial consultation.

  We had a plumbing leak at my house last weekend and American Response Team was referred to me by the emergency plumber. Charles from ART was at our home within... read more about 2 hours to investigate the problem and set up drying equipment. He explained everything that he was doing and gave me opportunities to ask as many questions as I had. He's also helped us navigate the insurance claim process, which I found pretty overwhelming and would have struggled with if I had to do it alone. Luis and Elena have also been over to take measurements and make estimates for the repair work. They've been equally as courteous and helpful. I'm so glad we are using American Response Team for this incident. I've never had a plumbing leak before but I can't imagine many contractors giving this level of customer service.

  Love this company!  Erik and his crew were more than fabulous!  Great communication, Courteous,
Knowledgeable, professional, and they wore masks!  I couldn't ask for better.  The work was done steadily... read more in a timely matter.  Erik gave me a courtesy call before he came out on an every day basis. I would recommend American Response Team to everyone I know!!!   Having a flood is so stressful and this amazing crew took away all my stress.  Thank you Erik and the crew that came and helped restore my house!!!

  We were referred to American Response team by our plumber after we had a bad leak in our bathroom. Sean came right away to assess the situation and calm our... read more nerves about next steps, and offered advice and started drying out the areas.

While I was working, Luis came to assess the job, and went over the process with my wife (while I was working). She liked him, and Luis sent over a proposal for doing a full remodel of the bathroom, along with more work to go alongside it. It was hard finding contractors to do an emergency rebuild during Covid- I was wary of using anyone but the contractor I normally work with (who was unavailable), but we decided to move forward with American Response Team.

Luis did an incredible job bringing in an awesome subcontractor (Monster Construction, who did a fantastic job) and made suggestions to ensure that we got the work done beyond what we needed. He also (thankfully) worked with our insurance adjuster, and helped explain the need for certain parts of the work to be covered by insurance- so thankful for that.

Thanks, Luis, for stepping up and going above and beyond and for helping solve all of the problems in a pretty stressful time, and huge thanks to Sean for being so fast and accurate in many of his assessments of the damage.

While I hope to never have to use American Response Team again (haha) I'm very glad we moved forward and worked with them. Thank you!

  Right before we placed our house on the market, we had mold as a result of plumbing issue between kitchen drywall and stucco. American Response Team was suggested by Plumber... read more Bob to us. Will assured that insurance aspect would be taken care by his team. Eric and team started working on the mold remediation immediately. He kept us informed on the process and completed the work on time. As the kitchen cabinets have to be removed, Luis stepped in for restoration. He was instrumental in providing estimate and getting the insurance approval. As we were getting close to placing the house on the market, Will stepped in after understanding the urgency, to get cabinet repair person, Benjamin, start working on it immediately. It was a great team work by everyone on American Response Team to get the complete work done in 15 days. I would definitely recommend American Response Team, if you ever need such a service.

  I can't speak to American Response generally, but Ulices did a terrific job for us in taking care of a leak behind the living room wall.  He was very knowledgeable,... read more competent and pleasant  -- taking care of the job as promptly as possible.  If you can get him to work on your job, do so.
David

  I have had 3 floods. On my first flood I was panicked so I didn't spend a ton of time on Yelp checking out the reviews. That restoration company did... read more an "ok" job but not up to my expectations. So on my second flood I shut the main water off and "dove into" Yelp reviews. American Response had by far the best Yelp rating in all San Diego Counties, so I chose them. And boy am i glad I did my homework this time. Because they more than exceeded my expectations! And I am such a perfectionist I I'm virtually impossible to please. Both times A.R. came out immediately. And both  times they did a fantastic job with the water remediation and the re-build!! Luis did a tremendous job with all the paperwork my insurance company requires. He also coordinated all the subs (floor installers, drywall'ers, cabinet installers, painters, etc.) Their sub's are amazing "artists" which is obviously extremely important.
Another reason I went with American Response  was because I I wanted to support a family owned business rather than a "cold" national franchise. The owner Will H. is not only a great guy but he is very fair and a man of honor and integrity.
I can vouch that he stands behind his work. I have had many other service people that I've hired over the years who don't stand behind their work which leaves you with no recourse other than taking them to court. Rest assured that Will will do everything possible to make sure you are happy!
All these reasons are why I hired them again for this, my third flood. Again, I would almost guarantee no one is as impossible to please as I am, so please be confident that if you call American Response you can "rest easy" knowing they will not only do a fantastic job, but also know they've "got your back!"
Hoping that I don't have a forth flood but if I do I know exactly who I'll be calling!

  Erik was very professional and knowledgeable..he hired a professional to move my personal stuff. Always on time and his crew was professional got the job done right alway

  Real pro's and great communication. Erik and his team did a great job of managing our water damage. I appreciate the extra care they took to wall off the area... read more keeping the debris out of our house they also use machines to filter the the air.

I appreciate them doing everything they promised. Working with them made it real easy to file a claim with my insurance company.

  Manny helped address our water leak within the hour and took care of the mitigation while we left for vacation. very responsive and easy to work with. highly recommended

  After it was detected that we had a slab leak which apparently started in the kitchen the plumber we hired contacted American Response Team. That very same night and within... read more a very short time Manny started the process of mitigation. I can tell he was sincere with working with us and allayed our fears and anxiety especially we were novices on how to deal with this kind of situation that can be very stressful.Manny was there every step of the way since our kitchen, living room, family room and garage flooring and drywall were damaged by the burst of a single pipe in the kitchen.Manny immediately started the process of drying areas of concern, contacted personnel to assist with storing our personal items, minimize dust and debris by sealing off where needed,kept us informed of everyday activities till the drying process was over.Overall Manny and his team have been outstanding. I will not hesitate to recommend them to people I know who can be in the same predicament as ours. Thank you Manny and AMR.
Continue to be professional and efficient with what you do to help homeowners in situation like these.