SAN DIEGO COUNTY RESTORATION SPECIALISTS

  Erik Anaya was my lead technician for water damage repair. He was professional, very experienced in water damage repairs, and truly went above and beyond to help me understand the... read more process. His communication was always timely and thorough and he was always available for a phone call if I had questions. I felt well taken care of throughout the process. When my tenant asked for changes to the plastic wrapping in one bedroom, he added a zipper to the wrap right away. He stopped by whenever we needed anything, and gave daily updates on progress and what to expect. I am so glad I found this team through a referral! I highly recommend them for anyone dealing with a water damage situation, and will be calling them again if I ever need to.

  Erik Anaya & Team: during this super stressful time, thank YOU guys for helping us!! Highly recommend!!

  We had a plumbing leak at my house last weekend and American Response Team was referred to me by the emergency plumber. Charles from ART was at our home within... read more about 2 hours to investigate the problem and set up drying equipment. He explained everything that he was doing and gave me opportunities to ask as many questions as I had. He's also helped us navigate the insurance claim process, which I found pretty overwhelming and would have struggled with if I had to do it alone. Luis and Elena have also been over to take measurements and make estimates for the repair work. They've been equally as courteous and helpful. I'm so glad we are using American Response Team for this incident. I've never had a plumbing leak before but I can't imagine many contractors giving this level of customer service.

  I dealt with Eric the majority of the time. Him and his colleagues were very professional, friendly and were very considerate and clean with their work.

  Thank you Ulysis, for the mitigation at our home.  I was very happy with the work.  You always responded to my calls and kept me in the loop on the... read more process.  Thank you again and American Response Team for all you did for us.

  I've used these guys twice in a month for two different unrelated instances. Both times I got 5 star service. Erik really stood out as a professional. He walked me... read more through the process, knew the questions my insurance would ask and understood the challenge of managing the instances from a father's perspective.

Incredible how unique and personable the service was

  Sean Meadows came out to my house and gave me 5 star service.  he was very nice and honest.  thank you very much and God bless!

  American Response was recommended to me by my plumber.  I had a slab leak in my living room and they worked well with my plumber to mitigate the damage.  Manny... read more was very polite and respectful and seems to love his job.  He came back a few days in a row to see how things were drying and if anything further was needed.
After a week or so of tearing down and drying things out, Luis and his team worked to put my house back together.  They packed out my 2 affected rooms led by Elena.  She and her team were respectful of my belongings including my piano and even took pictures before moving things out of my house, so that they could put them back in the correct place.  I can't mention everyone that was involved in the process because there are too many but even the owner called me to see how things were going with my job.
Some things are difficult right now (i.e., getting materials, paint and workers) but they did a great job in a reasonable amount of time.
I would definitely give them a call if I needed them again (which I hope I don't!)

  I called American response when I learned that the crew sent to my house by Servepro refused to answer if they were vaccinated or not. And it was a field... read more supervisor. I had to ask them to leave and I called American Response. They confirmed their crew is vaccinated and they were able to send someone out to my home within hours. Erik Is a superior employee. He is professional and managed my entire project with consideration to me as the homeowner. I cannot tell you how much I appreciated his communication and working with me through the project. I had a water leak from my upstairs ceiling to my kitchen.
I was also impressed with the equipment they had and how they isolated the damaged area with a closed off barrier from ceiling to floor. I would not hesitate at all if I needed them again, however I hope I do not. Water damage is never pleasant. But you do want to make sure you are calling the right team. And without a doubt this company was 100% professional accommodating friendly and very efficient at what they do.
Thank you!!

  Our plumber @ Happy Plumbing referred us to American Restoration Team, and we could not be happier!  
ART went way out of their way to assist and guide us through... read more this unfamiliar & stressful experience.  Their team of professionals is exceptional.
Felipe our service technician was outstanding.  I cannot say enough good about him!
From day 1, when he arrived, he was put to the test. He was bombarded with Questions, Questions,
& more
Questions!  We really put him though it.  He was so kind & patient with us, a true professional. He is very knowledgeable & took his time to answer every last one of our questions, including the repeated ones.  
He worked at our house for several days and was always considerate & very respectful.  On his days off he would check in with us and if we needed to contact him, he was easily reached.  
Our thanks to everyone at ART.
Kathleen Arocha

  Eric came out quickly and went through everything very thoroughly. He explained all of out options and even gave me us tips to save money. I wasn't expecting that so... read more this company exceeded my expectations. I highly recommend this company!

  Erik responded to our water damage/mold situation very quickly and made us feel like we had the situation under control. He is very knowledgeable in the field, and you can... read more tell that he pays extremely close detail to his customers and their home. I would highly recommend American Response Team based on my experience with Erik.

  We had a small water leak that turned out to be a full-fledged project. The whole nine yards. Calling the plumbers just to hear that they can't do anything until... read more the demo team arrives and open up the ceiling to get to the pipes and the leak. Once the demo was done, the plumbing was fixed. American Response teams did the demo work and the re-construction. The Re-construction team was led by Hugo. You cannot ask for anyone nicer than this kid. He was thorough and clean. Taped and covered the floors every day and the walls when the painting was involved. He left our house in a tidy state and moved things back to their original place. And Luis was like the conductor over this whole Orchestra that worked without a hitch. We really appreciate the work of Luis and Hugo. And we are now back to normal BEFORE the Thanksgiving holiday. The response was quick and anyone else told us this will take us well into next year. Kudus To the team. Defintely recommend if needed for demo rebuild restoration etc. Definitely

  I can't speak to American Response generally, but Ulices did a terrific job for us in taking care of a leak behind the living room wall.  He was very knowledgeable,... read more competent and pleasant  -- taking care of the job as promptly as possible.  If you can get him to work on your job, do so.
David

  American Response Team specially Flipe did a great job handling the recent water damage that I experienced in my master bathroom. This was the second time that they did a... read more great job for me. I definitely use their services in the future and recommend them to others. Their response to my call was very fast. Flipe was very organized and worked very cleanly in the area of impacted by the water damage.

  We just completed abatement for a slab leak in our home.  Our plumbers connected us with ART, and I am so grateful that they did!  Erik Anaya was our lead... read more technician, and he did a fantastic job helping us make a very stressful situation manageable.  Erik arrived within an hour of our initial phone call.  His first step was to patiently explain the pros and cons of filing an insurance claim, and he helped us to understand the full process -- from abatement to plumbing repair to reconstruction -- before any work was started.  We appreciate his transparency, his efficiency and professionalism, and his willing to work directly with our plumber to coordinate the repair effort.  Thank you Erik!

The reconstruction work will begin after the plumbing has been repaired next week, and I am very glad that we will be working with ART.

  My expectations were high after reading all of the wonderful reviews on this company. However, my experience was awful. I had a flood in my bathroom due to a pipe... read more leak. They responded same day and were able to start the drying process. Everything went down hill from there. A couple days later a team came out to start removing my tile shower surround, drywall, part of my kitchen cabinets, and luxury vinyl plank flooring. During this process they scratched other parts of my floor where they stored the kitchen cabinets that they removed, they broke my shower fixtures during the breakdown instead of carefully preserving them so that I wouldn't have to replace them, the way that they removed the drywall and flooring was in such a careless manner that they did more damage than they needed to.

Communication was seriously lacking. The technician that was assigned to my project sent me pictures of someone else's house when I asked for a status update. The dry out took almost two weeks for a job that should have taken less than a week.

After this I was left pretty much hanging. They kept telling me their general contractor would reach out to me. It took a week for him to respond and set an appointment. Once the appointment was set and the walk through was completed i waited a week and heard nothing back. I texted the contractor asking if he completed the estimate. He didn't respond. I called the office three different days leaving messages until he finally returned my call. He told me he was waiting for the insurance but still would not send me his estimate to complete the rebuild.

I never did hear back from him and had to find my own contractor to complete the rebuild. Overall a very stressful and disappointing experience. I would not recommend.

  I believe now I'm experienced when it comes to water damage occurring in your home.  About 1 1/2 years ago, we had a slab leak in our closet room that... read more contains our water heater.  About 3 weeks ago, I walked into this same closet room and found water shooting from our water heater onto the wall and it was all over the floor.  To help us navigate both situations, American Response Team was there to make both stressful situations less stressful.

When this recent situation happened, I called my plumber that I also recommend, All American Plumbing, who came out and was in the process of removing our water heater to replace it when they noticed possible mold.  They immediately stopped and explained that I might need a mitigation company to determine if there was mold.  The plumber immediately recommended American Response Team.  I quickly recognized the company's name because it had done such a great job with our slab leak.  When the plumber told me they would contact American Response Team to come out and do a consultation, I asked if I could have Erik Anaya come out to do the consultation.  He said he would try, but that all employees who worked for American Response Team were quality employees.  When the employee from American Response Team came out, I honestly did not know whether it was going to be Erik.  Fortunately for me, I opened the door and it was Erik who was going to help us again with this water issue.

Allow me to reemphasize that if you have any water damage issue, American Response Team is the company you should call first.  I highly recommend that you ask for Erik to be the person to come out to help you with taking care of the water damage.  I've had two experiences with Erik assisting us and in both instances, I've been a completely satisfied customer.  Erik is professional, respectful, courteous, and friendly.  Besides these positive attributes, he is highly competent in making sure the water damage is taken care of.  He will help you navigate everything you need with regards to repair, testing, and dealing with your insurance.  Erik was respectful with regards to using a mask and being safe during this pandemic.  Erik and I don't know each other personally, but our conversation is like we are friends.  He exhibits exceptional customer service and I wouldn't hesitate asking for his assistance if we ever have a water issue again, which I hope doesn't happen again.

Dealing with water damage issues is a stressful situation.  There are a lot of unknowns and it's not like water damage occurs on a regular basis.  If you are dealing with this situation, it is imperative that you contact American Response Team.  I also suggest you ask for Erik Anaya to be the person that comes out for that initial consultation.

  Erik and his remediation team provided excellent service fron Day 1. They kept in communication with me on there arrival status and showed up on time when they committed to... read more a time block which alot of the service industry fails to do after overbooking themselves. They were polite and treated our home like it was their own. His team also worked hard to quickly mitigate the damage and ask for permission before beginning any work that might be out of scope.

I am currently dealing with the American Response Rebuild team lead by Luis and i am sure they will be just as fantastic as Erik and his team. American Response should be your go to place for Water Remediation and Reconstruction.

  American Response Team is second to none, these guys are top notch when it comes to service, and reliability. They are knowledgeable and know there way around there industry. There... read more experienced first responders will guide through the mitigation process. Hopefully, you never need them, But if you do, do not hesitate to call them, to save day! Definitely, a company that you can count and depend on...