SAN DIEGO RESTORATION SERVICES

  I believe now I'm experienced when it comes to water damage occurring in your home.  About 1 1/2 years ago, we had a slab leak in our closet room that... read more contains our water heater.  About 3 weeks ago, I walked into this same closet room and found water shooting from our water heater onto the wall and it was all over the floor.  To help us navigate both situations, American Response Team was there to make both stressful situations less stressful.

When this recent situation happened, I called my plumber that I also recommend, All American Plumbing, who came out and was in the process of removing our water heater to replace it when they noticed possible mold.  They immediately stopped and explained that I might need a mitigation company to determine if there was mold.  The plumber immediately recommended American Response Team.  I quickly recognized the company's name because it had done such a great job with our slab leak.  When the plumber told me they would contact American Response Team to come out and do a consultation, I asked if I could have Erik Anaya come out to do the consultation.  He said he would try, but that all employees who worked for American Response Team were quality employees.  When the employee from American Response Team came out, I honestly did not know whether it was going to be Erik.  Fortunately for me, I opened the door and it was Erik who was going to help us again with this water issue.

Allow me to reemphasize that if you have any water damage issue, American Response Team is the company you should call first.  I highly recommend that you ask for Erik to be the person to come out to help you with taking care of the water damage.  I've had two experiences with Erik assisting us and in both instances, I've been a completely satisfied customer.  Erik is professional, respectful, courteous, and friendly.  Besides these positive attributes, he is highly competent in making sure the water damage is taken care of.  He will help you navigate everything you need with regards to repair, testing, and dealing with your insurance.  Erik was respectful with regards to using a mask and being safe during this pandemic.  Erik and I don't know each other personally, but our conversation is like we are friends.  He exhibits exceptional customer service and I wouldn't hesitate asking for his assistance if we ever have a water issue again, which I hope doesn't happen again.

Dealing with water damage issues is a stressful situation.  There are a lot of unknowns and it's not like water damage occurs on a regular basis.  If you are dealing with this situation, it is imperative that you contact American Response Team.  I also suggest you ask for Erik Anaya to be the person that comes out for that initial consultation.

  Charles at American Response was a Godsend. My upstairs bathroom sink pipe was damaged and water dripped down to my kitchen downstairs and it was a complete nightmare. I was... read more referred to American Response by my plumber and boy am I glad he referred them to me! The people that my insurance company had come out to assess the situation couldn't even find out what was going on with the house and didn't even detect the wetness with their device where Charles's device found it right away. So naturally I told the insurance company I'd go with American Response and from then on everything was unbelievably smooth. Charles and his team got to work and set up everything needed for the drying process to start and walked me through each step of everything he was doing and was upfront and honest about it. Charles literally came  by every single day for nearly two weeks to check the wetness level so he could report it to my insurance company and was always on time. His portion of the job is now done and someone else at American Response will be doing the rebuild this week and I have full trust it will go as smoothly as it did with mitigation. Water damage is always a nightmare, but at least having someone you trust and feel at ease with to work on it makes it so much better. I'll post on how the rebuild went once it's done. Thank you American Response!

  Erik Anaya & Team: during this super stressful time, thank YOU guys for helping us!! Highly recommend!!

  I have been working with Will and American Response Team for over 4 years. They provide a top quality service with an emphasis on customer satisfaction. They truly care about... read more their clients and ensure each and every job is performed with the utmost attention to detail! We appreciate aligning ourselves with such a top notch company.

  We had a plumbing leak at my house last weekend and American Response Team was referred to me by the emergency plumber. Charles from ART was at our home within... read more about 2 hours to investigate the problem and set up drying equipment. He explained everything that he was doing and gave me opportunities to ask as many questions as I had. He's also helped us navigate the insurance claim process, which I found pretty overwhelming and would have struggled with if I had to do it alone. Luis and Elena have also been over to take measurements and make estimates for the repair work. They've been equally as courteous and helpful. I'm so glad we are using American Response Team for this incident. I've never had a plumbing leak before but I can't imagine many contractors giving this level of customer service.

  We had flood damage to the back of our house from all rains this winter. The water soaked through to the inside of a back bedroom.  We called in American... read more Response Team to help us with removing drywall, wet insulation, wet carpet padding, dehumidifier and scrubber to name a few things.  We have enjoyed working with Cameron.  He is very friendly and hardworking.  He worked well with our insurance guy.  We are only half way through our repair project but we would definitely recommend this company.

  Erik and his remediation team provided excellent service fron Day 1. They kept in communication with me on there arrival status and showed up on time when they committed to... read more a time block which alot of the service industry fails to do after overbooking themselves. They were polite and treated our home like it was their own. His team also worked hard to quickly mitigate the damage and ask for permission before beginning any work that might be out of scope.

I am currently dealing with the American Response Rebuild team lead by Luis and i am sure they will be just as fantastic as Erik and his team. American Response should be your go to place for Water Remediation and Reconstruction.

  American Response Team specially Flipe did a great job handling the recent water damage that I experienced in my master bathroom. This was the second time that they did a... read more great job for me. I definitely use their services in the future and recommend them to others. Their response to my call was very fast. Flipe was very organized and worked very cleanly in the area of impacted by the water damage.

  Leak from our bathroom which leaked into our master bed floor. Very quick response with water mitigation. Suli is the best! He helped with submitting claim with insurance and continually... read more checked in with us throughout the whole process until his job was done.

  Erik was a lifesaver, walking me though the steps for getting my leak fixed, and drywall damage repaired.  He communicated with my insurance and other parties involved, streamlining a very... read more confusing process.  Thanks Erik A!

  As an owner of a local plumbing company, it is important to have a restoration company you can depend on as a first responder to floods!
We have used them... read more many times now & they have proven to be dependable time & time again.
We look forward to continuing using you guys in the future!
Thanks again will & team!

  I was referred to American Response Team after have a concrete leak in the kitchen.  Manny was professional and take care of the coordination of removing the kitchen island and... read more the drywall. It was very pleasant working with him.  I am on the process of the repair project.  Highly recommend the company.

  We have a plumbing leak and had American Response Team come out. Suli Suleiman was the tech who came out and we were blown away at how professional and nice... read more he was. He wore boot covers so he wouldn't damage our carpet and he was very thorough and honest. I would recommend this company to everyone. They will take great care of you.

  We woke up and found water under our sink. We called All American Plumbing and they sent out a plumber to find our leak. As he was checking around our... read more sink, he noticed that there might be some water damage and referred us to American Response Team so that they could come assess the situation.

ART sent out Erik and we are really glad to have worked with him! Throughout the whole mitigation process, Erik was very professional and responsive. He came out to our house the same day the plumber contacted them and then worked quickly to dry our kitchen and remove the damaged cabinets and drywall.  My husband and I had a bunch of questions and Erik patiently answered all of them. We also appreciated how he stepped us through every step of the process, showed up to our house when the insurance adjuster was there to answer any questions and helped us communicate with our insurance company. Thanks Erik!

I highly recommend you call ART if you need any mitigation work done.

  We just completed abatement for a slab leak in our home.  Our plumbers connected us with ART, and I am so grateful that they did!  Erik Anaya was our lead... read more technician, and he did a fantastic job helping us make a very stressful situation manageable.  Erik arrived within an hour of our initial phone call.  His first step was to patiently explain the pros and cons of filing an insurance claim, and he helped us to understand the full process -- from abatement to plumbing repair to reconstruction -- before any work was started.  We appreciate his transparency, his efficiency and professionalism, and his willing to work directly with our plumber to coordinate the repair effort.  Thank you Erik!

The reconstruction work will begin after the plumbing has been repaired next week, and I am very glad that we will be working with ART.

  I've used these guys twice in a month for two different unrelated instances. Both times I got 5 star service. Erik really stood out as a professional. He walked me... read more through the process, knew the questions my insurance would ask and understood the challenge of managing the instances from a father's perspective.

Incredible how unique and personable the service was

  We could hear water running in the walls when we weren't using any of our appliances. Fearing the worst, I filled some jugs with drinking water and shut off our... read more water main, then looked on Yelp and found American Response Team who had great reviews and would come out to do a free assessment. Eric came out same day very quickly and was easy to schedule with. He took a few minutes to assess the leak's behavior from my vantage point and was very patient as I moved things around for areas to become accessible. Ultimately he asked to take a look at the crawl space, which was spot on - leak was under the house. We had shut off the water for a few days and were only turning it on for tests so damage was not too heavy. Regardless, Eric wrote up a proposal, and even called several local plumbers until he found one who had space in his schedule for same day to come out and fix the pinhole leak. Plumber from Brian and Sons came out later and replaced the broken part of the pipe and quoted us what a full pipe replacement would take.

Ultimately, even though everyone involved did an AWESOME job, we didn't have it in our budget to have everything done through the vendors, so we did remediation ourselves. Eric had even told me this was one way to do it and some of the things I would need to watch out for (e.g. mold on the insulation)

When we have an issue which is totally out of our control, we will be sure to contact American Response Team. Thank you Eric and team!!

  We discovered water damage under our sink with possible mold. ART was great with a fast response . Highly recommend this company to any homeowner. But who really made this... read more successful was Suli and his partner Ulices. Both were extremely professional when it came to home visits. I highly recommend Suli you can tell he truly cares and treats this company as his own.

  Yikes! We had a leak!
Our plumber recommended American Response Team. Manny came within an hour or two after being called, and on a holiday!
I appreciated his professionalism and help... read more understanding the mitigation process. He immediately began mitigation by locating all areas of moisture and starting the fans/blowers to dry the moisture. He helped in recommending environmental testing company as well as an abatement company.
Manny answered my calls or returned calls promptly. Thank you Manny and American Response Team.

  This review is for both Erik Anaya and David Maldonado of American Response Team:

We were referred to American Response Team on the night of our flood, and we were most... read more pleased by their attention to detail and professionalism. They have been thorough throughout the entire cleanup process. God forbid that something like this happens again, but if it did, we would use them again, happily.