SAN DIEGO COUNTY RESTORATION SPECIALISTS

  Absolutely professional service , I called for an evaluation because I wasn't sure my damage was extensive enough for an insurance claim. They came out right way and identified damage... read more that I did not realize. They were honest , professional and had great communication . They made working my insurance an absolutely breeze. So happy I made that call. I also appreciate the professional work they did for us. Taking extra steps to keep the air clean in our home and not making a mess.

  We were referred to American Response Team by Home Leak and Drain after they helped us with a leak under our kitchen sink. This is a long review, but if... read more you don't read any more than this, I just want to say that they will do a great job with your house as long as you are not in a hurry and do your due diligence.

Manny came out the same day and confirmed we had water damage and set up equipment. The team worked fast, but I already saw there might be communication issues at this point. I stayed home for the first couple of days to help get everything set up and the guys were able to explain to me what was going on as they came and went. The problem started when I went back to work. I think it is reasonable to ask for a regular update for what is going on in your house, especially when you're without a working kitchen. When I was able to reach Manny, he was able to give me an update, but when work would happen on a Friday or I would get home late and have questions, I didn't know who else to reach out to. And that was the common theme throughout the whole process. You would expect a company like this to reach out every day (or at least every day work is done) and let you know what's going on with your house. At the least, send a text or leave a voicemail. I tried leaving messages using their general number, but never seemed to get calls back. It was pretty frustrating. Finally, the mitigation work was finishing up and I wanted to know what the next step was. The estimator for the mitigation came by and let me know I should reach out to Edrianne and gave me her number. At first, I wasn't able to get a hold of her either, but after letting her know my concerns with communication, she let me know I could text her and that helped a lot. There were no real delays during the mitigation process; just in being able to schedule our reconstruction walkthrough. Edrianne covered my insurance deductible to apologize for the issues I had getting a hold of them, so I appreciate that.

The next step after mitigation was reconstruction. My first impression of Luis was that Edrianne assured me that he would reach out to me after the reconstruction walk at my house and let me know the situation. I never got a call. I eventually reached out to Luis and we discussed the next steps. I honestly can't complain that his negotiations with my insurance took around a week, because he was able to get us new countertops in addition to replacing our whole floor on the first floor and replacing the damaged cabinets. During our first call, Luis quoted me that it would take his team 2 weeks at the minimum and 3 if there were delays once they had all the materials. That was in March and our job finally finished last week. To be fair, we ended up choosing flooring from Floor and Decor, which Luis said normally came with delays, although he said the delays typically came with waiting for delivery and we both confirmed that the LVT that we wanted was in stock at multiple locations. I'm not sure if this is average, but it took Luis and his team about a week to arrange a pick up and get the flooring staged at our house. Once the flooring was staged, the team came by after a couple of days to install. Again, no big deal if this was communicated in the first place, but the answers always came after the fact and after I asked multiple times. (Rest of review is in comments)

  We had an amazing experience with American Response Team! When we had a major mold issue in our house, and were overwhelmed by all the things needed, this company saved... read more us. Everyone we have spoken to in this company were professional and knowledgable. They helped us to save time and money on fixing our house. They also provided great referrals. I recommend them to everyone!

  We always call American Response Team when we need help with water damages for our customers, they are responsive, professional and we know we can trust them to take care... read more of our customers.

  Kuddos to Felipe Gaypsso for being so efficient , knowledgeable and personable! We highly  recommend him!   He came to our house in a speedy response and gave us perfect... read more service.

Thank you
Felipe

  We had a horrible experience with this company. We used them for a water damage we had at our bathroom. Their project manager, Luis, was extremely rude and unprofessional. We... read more had to call him several times to get things done and he was never available. He was also dishonest and he was saying different things to us and different things to our insurance company. He saw that we had extra flooring in our garage that we had paid out of pocket before the water damage and he told the insurance he will use our flooring without even asking us. Unfortunately, when we called the company owner to complain about Luis the only thing he said is that he has worked for them for many years and he is a great employee. He completely dismissed our concerns and frustration.

  This is an awesome company!  Jonathan came out to help us with a problem in a bathroom.  He came the morning after we called and was very honest about the... read more assessment and price.  Excellent service.  I'd recommend them highly!  Some companies take advantage of customers in need but not this business.  5 stars from us!

  The company American Response team was been great.  The lead technician Jonathan Trybula was couteous, professional,  friendly and very prompt (he always came in the hour window he gave, usually... read more exactly on the hour).  The other staff did great work and work was very well orchestrated.   I highly recommend the American Response Team!

  We were referred to American response and Erik came out to inspect and determine next steps. He was efficient and answered all my questions. I've never worked with such an... read more efficient and professional team. When your house is being torn apart and water damage is being taken care of, Erik and his team do a really good job of making it less stressful. 5 stars!

  They helped up with our upstairs master bathroom leak which ended up leaking into the laundry room below and involved our insurance company.  It took a long time (not their... read more fault as the bathtub was on back order) but the team was thoughtful and professional.  I have since referred this company to several people already and have gotten nothing but positive feedback so I can confidently say that they are a wonderful company.  Highly recommend.

  We had a leak issue behind our washer/dryer room into our downstairs bedroom.  Eric and his helper did a great job drying things out and preparing the rooms for further... read more mitigation efforts. It's the second time Eric has helped us with water damage. He does a great job, getting things done quickly and his explanations are spot on. We recommend him highly and thank him for his efforts on our behalf. If we need to, we won't hesitate to call on him and his company to help is out again.

  The plumber we called for our leaking shower, referred us to American Response Team. A special shout-out to Manny G. for his quick response to our residence. He diagnosed our... read more problem and took the necessary steps in keeping our leaking shower from getting any worse. Installed the equipment to expedite the drying of the walls, ceiling, and floor tiles. After a few days the equipment was removed and areas were deemed dry.  Now are waiting for the next step of filling in the cutout part of the ceiling and wall. Luis will be handling the process this week. Great job so far!

  Again, American Response for another toilet overflow. I used them again and Felipe, the  foreman for removal did a fantastic job. Im in the middle of a lot of life... read more situations and this was just another thing added on. He was compassionate and really made a huge difference in how he made sure to cause me less stress. He truly is a great guy. I have texted him early in the morning and in evenings thinking he can get back to me during normal hours but he always texts back, which made me feel bad. Will, his boss is lucky to have Felipe on his team. Will, also, is a good guy that tries to help me out. Edrianne, the office lady, also is great. The whole team and their customer service deserves an A+++. I truly and highly recommend American Response. I have full confidence and trust in them. 🙂

  Felipe was awesome in taking care of a flood in the wall in my bathroom!
Took care of it immediately on a Sunday!
Very patient and thorough. Walked me through... read more the process and was very reassuring. Great communication.
I highly recommend this company and Felipe!

  Erik responded the Saturday of Labor Day Weekend! He arrived promptly as the plumber was cleaning up. Erik clearly described the steps that would take place over the next few... read more days. He was professional, friendly and clearly answered all my questions. I felt confident Erik and his co-workers would restore my home to it's original form, and they did! I highly recommend Erik Anaya and the American Response Team!

  The American Response Team was quick to respond and very thorough in their assessment of the damage and completing the required mitigation. Erik and his team were also courteous and... read more worked diligently to complete the job in a timely manner.

  Awesome guys. Had a pipe break under my slab, came out in the middle of the night to diagnose the problem and setup mitigation equipment. Very flexible, knowledgeable and professional.... read more Very highly recommend.

  The real deal. American Response Team came through for us big time. Damage from a water leak was extensive. It forced them to rip apart a large portion of our... read more downstairs closet, walls, and garage wall to include shelving and custom cabinets in the garage. Arturo and Luis coordinated everything perfectly. True professionals! We had the mitigation team come through, do the demo, seal off the area, and then they rebuilt and painted everything back to and even better than its original condition. It was a big rebuild and these guys handled everything from the mitigation, demolition, and rebuild. You will be in good hands with American Response Team.

  This year unfortunately I had experienced 2 water damage losses and 1 fire damage loss to my rental condos.  Fortunately, on all 3 incidents I used American Response for their... read more remediation/ mitigation services.  Both Felipe and Erik were outstanding to work with.  They managed all the coordination with asbestos testing, mitigation, insurance claims submission and communicating with adjusters, plumbing etc.... and continuously gave updates to the work being done and completed.  Not all companies handle and specialize in fire mitigation so it was very helpful to have them help me navigate through all the items and damages that occur with a fire to work with my insurance company and with them help me through with the claims review and estimate process.  I was very pleased with their professionalism and their services.   The owner Will, also was on site with the fire loss and available to assist with all questions I had as the insured and also was on site when the field insurance adjuster was evaluating the loss.  John the estimator was also very helpful and attentive to addressing all the questions on the line item estimates for services rendered.  Overall this is a great company to work with when you have unfortunate events like this that occur with your property.  They make the event much more manageable and minimize barriers for the owner.  I highly recommend this company!

  Experiencing a fire in your home is undoubtedly one of the most devastating events one can go through. Personally, I had never encountered such a situation before, but American Response... read more proved to be an exceptional support system. The morning after the fire, their team promptly arrived on-site and guided me through the entire process. Jonathan, from the Demo Team, deserves special recognition for his outstanding patience and attentiveness. He consistently took my calls and patiently explained everything, even when I needed clarification multiple times. It gave me immense reassurance knowing that my home was in capable hands. The professionalism displayed by his team was truly commendable.

Additionally, Elena's exceptional handling of my belongings was truly remarkable. She treated them as if they were her own and made me feel incredibly comfortable, knowing that everything would be taken care of. Her professionalism and dedication were evident throughout the entire process.

In unfortunate circumstances where their services are required, I wholeheartedly recommend American Response. They possess the expertise, professionalism, and genuine care needed to guide you through the aftermath of a devastating event like a fire.