American Response Team
SAN DIEGO COUNTY RESTORATION SPECIALISTS
Water Damage Specialists - Mold Remediation Specialists - Fire Clean Up Specialists.
Serving San Diego County California
24/7 Immediate Response To The Entire
San Diego County Area
BBB A+ rated and HomeAdvisor award winning company
Since its inception, American Response Team has set the standard in water damage restoration. Our methods and processes for San Diego water damage cleanup exceed the industry standard. After a storm, a burst pipe, or other disasters that results in flooding, water damage is a very real possibility. The first thing you should do is call our professional water damage restoration team so that we can mitigate, prevent, or repair any damage. By using state-of-the-art equipment to ensure the best results for your home, we can handle the difficult water removal tasks quickly and efficiently. Seven days a week, 365 days a year, daytime or nighttime, our water damage San Diego team quickly responds so you can get your life back to normal.
COMPLETE RESTORATION & CLEANING SERVICES
Services To The Entire San Diego County Area
Our mission is to provide excellent service that aligns with our core values of integrity, reliability, rapid response, respect and professionalism to all people. Our goal is to continue to grow every day through hard work and dedication to all of our clients.
American Response Team
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American Response Team specializes in the restoration of damages caused by water, fire and mold. The firm is nationally certified and registered with the IICRC (Institute of Inspection, Cleaning, and Restoration.) All technicians are certified and registered with a minimal certification of a WRT (Water Restoration Technician) certification. The firm itself holds certifications in WRT, FSRT (Fire and Smoke Restoration Technician) and AMRT (Applied Microbial Remediation Technician.) Our company is licensed, bonded and insured.
CUSTOMER TESTIMONIALS
WHAT OUR CLIENTS ARE SAYING
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Absolutely professional service , I called for an evaluation because I wasn't sure my damage was extensive enough for an insurance claim. They came out right way and identified damage... read more that I did not realize. They were honest , professional and had great communication . They made working my insurance an absolutely breeze. So happy I made that call. I also appreciate the professional work they did for us. Taking extra steps to keep the air clean in our home and not making a mess.
Valley C.
9/08/2022We were referred to American Response Team by Home Leak and Drain after they helped us with a leak under our kitchen sink. This is a long review, but if... read more you don't read any more than this, I just want to say that they will do a great job with your house as long as you are not in a hurry and do your due diligence.
Manny came out the same day and confirmed we had water damage and set up equipment. The team worked fast, but I already saw there might be communication issues at this point. I stayed home for the first couple of days to help get everything set up and the guys were able to explain to me what was going on as they came and went. The problem started when I went back to work. I think it is reasonable to ask for a regular update for what is going on in your house, especially when you're without a working kitchen. When I was able to reach Manny, he was able to give me an update, but when work would happen on a Friday or I would get home late and have questions, I didn't know who else to reach out to. And that was the common theme throughout the whole process. You would expect a company like this to reach out every day (or at least every day work is done) and let you know what's going on with your house. At the least, send a text or leave a voicemail. I tried leaving messages using their general number, but never seemed to get calls back. It was pretty frustrating. Finally, the mitigation work was finishing up and I wanted to know what the next step was. The estimator for the mitigation came by and let me know I should reach out to Edrianne and gave me her number. At first, I wasn't able to get a hold of her either, but after letting her know my concerns with communication, she let me know I could text her and that helped a lot. There were no real delays during the mitigation process; just in being able to schedule our reconstruction walkthrough. Edrianne covered my insurance deductible to apologize for the issues I had getting a hold of them, so I appreciate that.
The next step after mitigation was reconstruction. My first impression of Luis was that Edrianne assured me that he would reach out to me after the reconstruction walk at my house and let me know the situation. I never got a call. I eventually reached out to Luis and we discussed the next steps. I honestly can't complain that his negotiations with my insurance took around a week, because he was able to get us new countertops in addition to replacing our whole floor on the first floor and replacing the damaged cabinets. During our first call, Luis quoted me that it would take his team 2 weeks at the minimum and 3 if there were delays once they had all the materials. That was in March and our job finally finished last week. To be fair, we ended up choosing flooring from Floor and Decor, which Luis said normally came with delays, although he said the delays typically came with waiting for delivery and we both confirmed that the LVT that we wanted was in stock at multiple locations. I'm not sure if this is average, but it took Luis and his team about a week to arrange a pick up and get the flooring staged at our house. Once the flooring was staged, the team came by after a couple of days to install. Again, no big deal if this was communicated in the first place, but the answers always came after the fact and after I asked multiple times. (Rest of review is in comments)Matthew B.
5/16/2023We had an amazing experience with American Response Team! When we had a major mold issue in our house, and were overwhelmed by all the things needed, this company saved... read more us. Everyone we have spoken to in this company were professional and knowledgable. They helped us to save time and money on fixing our house. They also provided great referrals. I recommend them to everyone!
Alena R.
2/27/2023 -
We always call American Response Team when we need help with water damages for our customers, they are responsive, professional and we know we can trust them to take care... read more of our customers.
Jonathan D.
5/13/2023Kuddos to Felipe Gaypsso for being so efficient , knowledgeable and personable! We highly recommend him! He came to our house in a speedy response and gave us perfect... read more service.
Thank you
FelipeM D.
11/07/2022We had a horrible experience with this company. We used them for a water damage we had at our bathroom. Their project manager, Luis, was extremely rude and unprofessional. We... read more had to call him several times to get things done and he was never available. He was also dishonest and he was saying different things to us and different things to our insurance company. He saw that we had extra flooring in our garage that we had paid out of pocket before the water damage and he told the insurance he will use our flooring without even asking us. Unfortunately, when we called the company owner to complain about Luis the only thing he said is that he has worked for them for many years and he is a great employee. He completely dismissed our concerns and frustration.
Maria M.
8/27/2022 -
This is an awesome company! Jonathan came out to help us with a problem in a bathroom. He came the morning after we called and was very honest about the... read more assessment and price. Excellent service. I'd recommend them highly! Some companies take advantage of customers in need but not this business. 5 stars from us!
Lynn M.
12/13/2022The company American Response team was been great. The lead technician Jonathan Trybula was couteous, professional, friendly and very prompt (he always came in the hour window he gave, usually... read more exactly on the hour). The other staff did great work and work was very well orchestrated. I highly recommend the American Response Team!
Steff B.
8/07/2023We were referred to American response and Erik came out to inspect and determine next steps. He was efficient and answered all my questions. I've never worked with such an... read more efficient and professional team. When your house is being torn apart and water damage is being taken care of, Erik and his team do a really good job of making it less stressful. 5 stars!
Vanessa G.
8/02/2022 -
They helped up with our upstairs master bathroom leak which ended up leaking into the laundry room below and involved our insurance company. It took a long time (not their... read more fault as the bathtub was on back order) but the team was thoughtful and professional. I have since referred this company to several people already and have gotten nothing but positive feedback so I can confidently say that they are a wonderful company. Highly recommend.
JR F.
10/28/2022We had a leak issue behind our washer/dryer room into our downstairs bedroom. Eric and his helper did a great job drying things out and preparing the rooms for further... read more mitigation efforts. It's the second time Eric has helped us with water damage. He does a great job, getting things done quickly and his explanations are spot on. We recommend him highly and thank him for his efforts on our behalf. If we need to, we won't hesitate to call on him and his company to help is out again.
Vince B.
8/04/2022The plumber we called for our leaking shower, referred us to American Response Team. A special shout-out to Manny G. for his quick response to our residence. He diagnosed our... read more problem and took the necessary steps in keeping our leaking shower from getting any worse. Installed the equipment to expedite the drying of the walls, ceiling, and floor tiles. After a few days the equipment was removed and areas were deemed dry. Now are waiting for the next step of filling in the cutout part of the ceiling and wall. Luis will be handling the process this week. Great job so far!
Lonnie D.
10/17/2022 -
Again, American Response for another toilet overflow. I used them again and Felipe, the foreman for removal did a fantastic job. Im in the middle of a lot of life... read more situations and this was just another thing added on. He was compassionate and really made a huge difference in how he made sure to cause me less stress. He truly is a great guy. I have texted him early in the morning and in evenings thinking he can get back to me during normal hours but he always texts back, which made me feel bad. Will, his boss is lucky to have Felipe on his team. Will, also, is a good guy that tries to help me out. Edrianne, the office lady, also is great. The whole team and their customer service deserves an A+++. I truly and highly recommend American Response. I have full confidence and trust in them. 🙂
stephanie l.
1/03/2023Felipe was awesome in taking care of a flood in the wall in my bathroom!
Took care of it immediately on a Sunday!
Very patient and thorough. Walked me through... read more the process and was very reassuring. Great communication.
I highly recommend this company and Felipe!Eve Marie M.
10/27/2022Erik responded the Saturday of Labor Day Weekend! He arrived promptly as the plumber was cleaning up. Erik clearly described the steps that would take place over the next few... read more days. He was professional, friendly and clearly answered all my questions. I felt confident Erik and his co-workers would restore my home to it's original form, and they did! I highly recommend Erik Anaya and the American Response Team!
Adelaide R.
9/09/2022 -
The American Response Team was quick to respond and very thorough in their assessment of the damage and completing the required mitigation. Erik and his team were also courteous and... read more worked diligently to complete the job in a timely manner.
Ryan R.
8/20/2022Awesome guys. Had a pipe break under my slab, came out in the middle of the night to diagnose the problem and setup mitigation equipment. Very flexible, knowledgeable and professional.... read more Very highly recommend.
Tyler G.
3/30/2023The real deal. American Response Team came through for us big time. Damage from a water leak was extensive. It forced them to rip apart a large portion of our... read more downstairs closet, walls, and garage wall to include shelving and custom cabinets in the garage. Arturo and Luis coordinated everything perfectly. True professionals! We had the mitigation team come through, do the demo, seal off the area, and then they rebuilt and painted everything back to and even better than its original condition. It was a big rebuild and these guys handled everything from the mitigation, demolition, and rebuild. You will be in good hands with American Response Team.
Burke M.
2/16/2023 -
This year unfortunately I had experienced 2 water damage losses and 1 fire damage loss to my rental condos. Fortunately, on all 3 incidents I used American Response for their... read more remediation/ mitigation services. Both Felipe and Erik were outstanding to work with. They managed all the coordination with asbestos testing, mitigation, insurance claims submission and communicating with adjusters, plumbing etc.... and continuously gave updates to the work being done and completed. Not all companies handle and specialize in fire mitigation so it was very helpful to have them help me navigate through all the items and damages that occur with a fire to work with my insurance company and with them help me through with the claims review and estimate process. I was very pleased with their professionalism and their services. The owner Will, also was on site with the fire loss and available to assist with all questions I had as the insured and also was on site when the field insurance adjuster was evaluating the loss. John the estimator was also very helpful and attentive to addressing all the questions on the line item estimates for services rendered. Overall this is a great company to work with when you have unfortunate events like this that occur with your property. They make the event much more manageable and minimize barriers for the owner. I highly recommend this company!
Pauline Tran S.
9/13/2022Experiencing a fire in your home is undoubtedly one of the most devastating events one can go through. Personally, I had never encountered such a situation before, but American Response... read more proved to be an exceptional support system. The morning after the fire, their team promptly arrived on-site and guided me through the entire process. Jonathan, from the Demo Team, deserves special recognition for his outstanding patience and attentiveness. He consistently took my calls and patiently explained everything, even when I needed clarification multiple times. It gave me immense reassurance knowing that my home was in capable hands. The professionalism displayed by his team was truly commendable.
Additionally, Elena's exceptional handling of my belongings was truly remarkable. She treated them as if they were her own and made me feel incredibly comfortable, knowing that everything would be taken care of. Her professionalism and dedication were evident throughout the entire process.
In unfortunate circumstances where their services are required, I wholeheartedly recommend American Response. They possess the expertise, professionalism, and genuine care needed to guide you through the aftermath of a devastating event like a fire.Michael S.
6/07/2023
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American Response Team is awesome, especially Eric Anaya the lead technician. He explained the process of demo, mitigation and everything else in detail. He was responsive and reassuring. The entire... read more crew was responsive, polite and hardworking and professional.
Melanie Domingo
May 4, 2021I found American Response Team on yelp after I flooded my kitchen. Sean Meadows, the lead technician came out the same day & told us exactly what the next steps... read more would be! He was so honest, straightforward forward and helpful! Him and all the other workers at the company with have been amazing and went straight to work. They talk us through all the steps that will take place & are always so polite. It has been only a few days and everything is already demoed, repaired & dried out. Working in real estate, I will for sure be recommending American Response Team to any client or homeowner who may need help especially after a flood! I can't recommend them enough to any client who has never been in a situation such as a flooded kitchen and needs their hand held during the process! 10/10 🙂 Thank you again guys!
Briana Palitz
December 10, 2020I highly recommend American Response Team. Charles Zemke is the best in the industry! From beginning to end he has been amazingly helpful in answering all my questions.... read more He responds immediately to all my concerns, is very transparent in reference to all work performed, and professional with a great attitude! Him and his assistant Dave have been awesome to work with and got the job done swiftly! Thank you American Response Team/ Charles Zemke/ and Dave!
Finders keeperz
April 7, 2021 -
I appreciate the quality of care that American Response Team used when helping us navigate the ins and outs of a water leak in our house. Erik was extremely... read more responsive, kind, understanding, and explained everything that they were going to do, what we would need to think about. He kept us totally in the loop on everything that was going on and did so with kindness and compassion. I felt completely reassured that my house was in good hands!! The removal team did a great job removing all the damaged materials and left everything as clean as could be! No dust, no debris, just a clean slate for the renovation team to come in and do their repairs. Thank you, ART, for taking such excellent care of our home!!!
Laura Cross
March 22, 2021Recently, the bottom of one of our lower cabinets in the kitchen completely collapsed. As we were removing the items from the cabinet, we realized all of the wood was... read more soaking wet. We hired a plumber to do the leak detection, who then recommended we use American Response Team to get an estimate for mitigation. I agreed & within 5 minutes I received a call from ART’s team that same day. Their Sr. Field Rep, Charles Zemke, arrived (early, I should mention!), took the moisture readings, and spent a good amount of time explaining the process (this was the first time we’d ever dealt with something like this so it was great to get a detailed overview of the process). What I also greatly appreciated about ART was that they handle all of the communication with the insurance company and have a lot of experience doing so. The process moved FAST - after the initial appointment with Charles, the containment, dryers, and dehumidifiers were set up the next day (Saturday), and by Monday the demo started to remove the wet drywall and cabinets so the full drying could start. From that point forward, he pretty much came to check moisture levels almost everyday. Not only was the process fast but Charles was GREAT to work with - fantastic customer service, knowledgeable, professional and communicative. Thank you Charles & ART for all your assistance during what would have been an incredibly stressful time for us. I would highly recommend this company for your mitigation needs!
Rachel G
September 13, 2020
Partner Insurance Companies
We bill directly to insurance
Damage Repair & Cleanup, Water Removal Services.
We provide water damage services throughout San Diego CA, including 91911, 91914, 91915, 91932, 91942, 91945, 91950, 92014, 92025, 92027, 92029, 92037, 92064, 92065, 92067, 92071, 92075, 92101, 92102, 92103, 92104, 92105, 92106, 92107, 92108, 92109, 92110, 92111, 92113, 92114, 92115, 92116, 92117, 92118, 92119, 92120, 92121, 92122, 92123, 92124, 92126, 92127, 92128, 92129, 92130, 92131, 92132, 92134, 92135, 92139, 92140, 92145, 92147, 92154, 92173.