SAN DIEGO COUNTY RESTORATION SPECIALISTS

  We had a horrible experience with this company. We used them for a water damage we had at our bathroom. Their project manager, Luis, was extremely rude and unprofessional. We... read more had to call him several times to get things done and he was never available. He was also dishonest and he was saying different things to us and different things to our insurance company. He saw that we had extra flooring in our garage that we had paid out of pocket before the water damage and he told the insurance he will use our flooring without even asking us. Unfortunately, when we called the company owner to complain about Luis the only thing he said is that he has worked for them for many years and he is a great employee. He completely dismissed our concerns and frustration.

  Erik responded the Saturday of Labor Day Weekend! He arrived promptly as the plumber was cleaning up. Erik clearly described the steps that would take place over the next few... read more days. He was professional, friendly and clearly answered all my questions. I felt confident Erik and his co-workers would restore my home to it's original form, and they did! I highly recommend Erik Anaya and the American Response Team!

  Our kitchen sink sprayed water underneath due to a worn out valve and leak water down the floor, called 2 company but no response until I called American response team... read more and responded right away , in an hour they had all the equipment in placed to dry the area. Plumber came and fixed the problem.

  Ulices and his team were referred from Home Leak & Drain Construction, Inc. ART immediately came out and started to assess the damage and helped get this matter resolved. ART... read more was fast and prompt. ART displayed professionalism, dedication, urgency, and empathy. ART delivered exceptional customer service.

  My kitchen floor recently flooded. Manny from American Response Team showed up immediately the night it flooded. He contained the area, called insurance for me to explain what happened, answered... read more all my questions quickly, etc. He has been my anchor since this whole ordeal took place. I would not have made it without him and his whole team.

  We were referred to American response and Erik came out to inspect and determine next steps. He was efficient and answered all my questions. I've never worked with such an... read more efficient and professional team. When your house is being torn apart and water damage is being taken care of, Erik and his team do a really good job of making it less stressful. 5 stars!

  We had a leak issue behind our washer/dryer room into our downstairs bedroom.  Eric and his helper did a great job drying things out and preparing the rooms for further... read more mitigation efforts. It's the second time Eric has helped us with water damage. He does a great job, getting things done quickly and his explanations are spot on. We recommend him highly and thank him for his efforts on our behalf. If we need to, we won't hesitate to call on him and his company to help is out again.

  I worked with Eric after we found a leak in our house. He was quick to respond and get work started. He explained all the details and was great to... read more work with! Highly recommend!

  We had a mainline sewer back up that caused damage in both our main house and guest house.  It's never anything you would choose to deal with, but if it... read more had to happen I would choose to use American Response team time and time again. They were extremely efficient, had innovative ways of handling the dry out, worked extremely well with us and our insurance company to make sure everything was covered, thoroughly removed damaged areas, did great clean up and also appropriately sealed off the space, walked me through the process and were very responsive.  I had concerns along the way about the water mitigation, restoration and insurance company, and Will talked me through everything. I felt like I had someone on my side when everyone else was just trying to take my money. I highly recommend them as a thorough, thoughtful and ethical company.

  I am very pleased with the services we received from American Response Team. They were the only company  with emergency services offerings, that sent someone to assess our emergency, after... read more I had contacted several companies on a weekend. Ulices Soto showed up the same day I called and was absolutely wonderful in helping to clearly explain the issue and what their response would be. He and his team were very professional and respectful of our home throughout the entire process. I appreciate the open lines of communication and being kept in the loop of what to expect next. We had a terrific experience with Ulices guiding the way.

  My mom had a plumbing emergency, so she reached out to her plumbers at All American Plumbing. They came out and assessed the situation & recommended American Response Team. Arturo... read more Meza & Felipe Gayosso came out and did an excellent job. They were fair, patient and on time. My mom says she highly recommends them. 5 Stars!

  I can't speak to American Response generally, but Ulices did a terrific job for us in taking care of a leak behind the living room wall.  He was very knowledgeable,... read more competent and pleasant  -- taking care of the job as promptly as possible.  If you can get him to work on your job, do so.
David

  This year unfortunately I had experienced 2 water damage losses and 1 fire damage loss to my rental condos.  Fortunately, on all 3 incidents I used American Response for their... read more remediation/ mitigation services.  Both Felipe and Erik were outstanding to work with.  They managed all the coordination with asbestos testing, mitigation, insurance claims submission and communicating with adjusters, plumbing etc.... and continuously gave updates to the work being done and completed.  Not all companies handle and specialize in fire mitigation so it was very helpful to have them help me navigate through all the items and damages that occur with a fire to work with my insurance company and with them help me through with the claims review and estimate process.  I was very pleased with their professionalism and their services.   The owner Will, also was on site with the fire loss and available to assist with all questions I had as the insured and also was on site when the field insurance adjuster was evaluating the loss.  John the estimator was also very helpful and attentive to addressing all the questions on the line item estimates for services rendered.  Overall this is a great company to work with when you have unfortunate events like this that occur with your property.  They make the event much more manageable and minimize barriers for the owner.  I highly recommend this company!

  Manny helped address our water leak within the hour and took care of the mitigation while we left for vacation. very responsive and easy to work with. highly recommended

  Impeccable service. From start to finish in all steps. My plumber was here fixing some other things when my bathroom pipe catastrophe happened. The bathtub pipe bursted everywhere and to... read more Office and it look like the great flood from Noah's arc. Plumber Bob suggested them and I am so glad. They came right away to do an estimation and checked all the water damage and began literally the next day to avoid further damage. Feillipe the foreman for the mitigation was very accommodating and went out of his way to help. They made sure to keep all the dust away from the rest of the house by sealing it and the process was done beautifully. They had plastic tarp to seal the room which included zippers so we could go in and out between the two rooms in the house. They also cover my tiles so it did not get scratched up. The restoration was also good. Luis tried really hard to match my floors to the other room even if companies do not make my type of laminate anymore. Luis and Arturo visited over 20 stores to try to find a laminate that matched mine. We finally settled something on Home Depot website. When it came time to put all my furniture back into the room Phillipe the original medication for men came over and help me put everything back. Also the office staff was very helpful and courteous. Edrianne went out of her way to be very very accommodating during this stressful time. They made sure to contact my insurance company and made this whole experience as smooth as possible. I cannot ask for anything better.

  American Response was recommended to me by my plumber.  I had a slab leak in my living room and they worked well with my plumber to mitigate the damage.  Manny... read more was very polite and respectful and seems to love his job.  He came back a few days in a row to see how things were drying and if anything further was needed.
After a week or so of tearing down and drying things out, Luis and his team worked to put my house back together.  They packed out my 2 affected rooms led by Elena.  She and her team were respectful of my belongings including my piano and even took pictures before moving things out of my house, so that they could put them back in the correct place.  I can't mention everyone that was involved in the process because there are too many but even the owner called me to see how things were going with my job.
Some things are difficult right now (i.e., getting materials, paint and workers) but they did a great job in a reasonable amount of time.
I would definitely give them a call if I needed them again (which I hope I don't!)

  American Response Team was recommended to us by our plumber.  From day one Erik Anaya was friendly, professional, on time, explained everything throughly on what he was doing, and what... read more needed to be done.  He was also very helpful with working with our insurance company and never left without asking if I had any questions. I would highly recommend their services.

  We were served by Ulices Soto for help with a leak in the kitchen. He was a really great help, super professional and worked quickly to get things done. He... read more was also very friendly and easy to work with. 10/10 would recommend him to other people.

  After it was detected that we had a slab leak which apparently started in the kitchen the plumber we hired contacted American Response Team. That very same night and within... read more a very short time Manny started the process of mitigation. I can tell he was sincere with working with us and allayed our fears and anxiety especially we were novices on how to deal with this kind of situation that can be very stressful.Manny was there every step of the way since our kitchen, living room, family room and garage flooring and drywall were damaged by the burst of a single pipe in the kitchen.Manny immediately started the process of drying areas of concern, contacted personnel to assist with storing our personal items, minimize dust and debris by sealing off where needed,kept us informed of everyday activities till the drying process was over.Overall Manny and his team have been outstanding. I will not hesitate to recommend them to people I know who can be in the same predicament as ours. Thank you Manny and AMR.
Continue to be professional and efficient with what you do to help homeowners in situation like these.

  Absolutely professional service , I called for an evaluation because I wasn't sure my damage was extensive enough for an insurance claim. They came out right way and identified damage... read more that I did not realize. They were honest , professional and had great communication . They made working my insurance an absolutely breeze. So happy I made that call. I also appreciate the professional work they did for us. Taking extra steps to keep the air clean in our home and not making a mess.