Damage Restoration Company Poway CA

We had an excellent experience with American Response Team. After discovering a leak in the our bathroom we contacted ART. Christian and his team did an excellent job of identifying the problem, containing the issue and guiding us through the process. Moises was very helpful with handling insurance related activities and the business side of things. Jesus was awesome as project coordinator overseeing repairs, restoration and communicating with subcontractors. They all were very professional, respectful of our home and responsive to our needs. Great job!

American Response Team (ART) responds quickly and does good quality work. I had a leak in one of my ground floor bathrooms which damaged part of the wall and some of the flooring in a nearby hallway, and ART helped mitigate the water damage and replace the flooring. During the reconstruction process, a couple more leaks/water damage were identified in other parts of the house, along with some plumbing issues, that ART also dealt with quickly and effectively. We did have a misunderstanding regarding the extent of the flooring reconstruction. In my initial conversation with ART, they offered to replace ALL the flooring on my ground floor (so all the new flooring would match), but I declined this offer (knowing that this would cost more + be more disruptive to my tenants). I made clear that ONLY the damaged flooring should be replaced. ART then updated their plan/estimate in agreement with my request. However, at some point during the reconstruction process, a decision was made to replace ALL the flooring on my ground floor, including the undamaged flooring in the family room and kitchen. I was not notified about this change of plans, and only discovered it after all the repairs had been completed. Of course I was frustrated, and contacted the ART contractors to ask why the initial agreement had not been followed. ART explained to me that it is extremely common to replace all the flooring, once the insurance company is involved and sending reimbursement payments....which I understand, but I was still upset that our initial agreement wasn't followed. ART did help negotiate with my insurance company to get additional reimbursement payments sent to me, which I appreciate. However, in this case I would advise A) clearly defining what exactly needs to be replaced/repaired, and B) double-checking that the agreed-upon repair/reconstruction plan is being followed, especially once the insurance company is involved.

We had American Response Team to fix water damage caused by a leak in the wall. It wasn't a great situation to be going through, but I was happier going through it with them. Everyone I worked with was friendly and cared about getting my house restored.

This review is long overdue. We had to call American Response Team at the end of last year for water damage caused by a leak in the wall. It was a stressful situation, but after I filed a claim with the insurance, they handled everything. Everyone on the team was very professional. We first met with Manny, who came back as many times as needed to dry the water-damaged area. The restoration crew, managed efficiently by Arturo, was hardworking and super friendly. Thank you, American Response Team!

Amazing from start to finish! Initial assessment, communication, customer service...ALL positive. HIGHLY RECOMMEND!!! Shout out to Director of Operations, Jimmy!

We've had to call on American Response Team twice now--both times for the same general area in our home. The first time was about 2.5 years ago, and unfortunately, a new leak developed in the same area recently, this time coming from the toilet. Understandably, I was initially concerned that this might have been due to the original installation--perhaps a reused wax ring or something missed. However, I really appreciated how the owner, Will, handled the situation. He took the time to personally speak with me, look up our original file, and even went as far as sending photos from the original job showing that the wax ring installed was indeed brand new. That level of follow-through and transparency was very reassuring. Both times we've used them, their response time and communication have been excellent. They were professional, efficient, and respectful of our home. While I obviously hope I won't need their services again anytime soon, it's a relief to know that if I do, I'll be in good hands. Highly recommend American Response Team for their integrity and customer service.

Outstanding and professional company!! highly recommend to anyone looking for water remediation, and the best part is that they also handle repairs .

July 2024, pipe burst causing water damage to kitchen and 2 bathrooms. American Response Team handled the cleanup and repairs. 9 months later, work is complete. I would like to thank Moises Cibrian, Operations Manager, for coordinating the repairs. Thank you for your help and patience. In particular, however, I commend Arturo Meza, Project Coordinator. When things got dicey due to insurance issues, communication issues, work quality, etc., I could always count on Arturo to answer my calls for help in a matter of minutes. He was always able to resolve issues in a timely manner and keep me informed. Dependable, available, reliable, a true professional. And he kept me sane, seeing me through the entire process. Additionally, I want to thank all of the mitigation folks and vendors for their hard work.

Called with a concern of mold from a leak and Tony came out the very next day. He was on time, respectful, professional, knowledgeable, thorough with his inspection, and most importantly he was honest! He was straight up with his findings - which was way better than I anticipated. Jimmy also came out a separate time for another mold concern in our bathroom. He was all the things Tony was and also gave me some really great advice that didn't require me to hire them. It such a breath of fresh air to have quality companies like this still exist where they are there to help and not trying to take advantage of you! If you're in need of (possible) mold assistance, call these guys!! You'll be so glad you did!